Refund policy
REFUND POLICY
Returns: Unopened, unused bottles in their original sealed packaging can be returned within 14 days of delivery. For hygiene reasons, we can’t accept opened bottles unless the item arrived damaged, faulty or wrong.
Damaged, faulty or wrong items: Contact us within 24 hours of delivery with your order number and a photo. We’ll replace the item or give a full refund, including shipping.
How to return:
- Contact us with your order number and the reason for the return.
- We’ll confirm the return and send a courier to collect it.
- We’ll inspect the item and confirm your refund.
Return shipping: Free for damaged, faulty or wrong items. For other returns, the return shipping fee is deducted from the refund.
Refunds:
- Processed within 14 days of us receiving the item.
- Card payments go back to the original card.
- Cash-on-delivery orders are refunded by bank transfer or mobile wallet.
- Original shipping fees are refunded only for damaged, faulty or wrong items.
Cancellations: Free before dispatch. After dispatch, the returns process above applies.
Phone: +20 100 107 7107 · Email: hodamismail@gmail.com